MIKE
DRUCE
1936
Forrester Street, Victoria, BC V8R 3H1
m_druce@yahoo.com 250.370.0329
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CAREER HIGHLIGHTS
10
years of customer service management experience
responsible for all operational aspects of initial franchise
development
led
all phases of project team for corporate division relaunch
broad presentation experience to groups up to 80 people
successful management of several budgets in excess of $3
million
PROFESSIONAL WORK ACCOMPLISHMENTS
Director -
Operations
K2 Stone
(Victoria) Inc. – 2006 to present
- responsible
for all aspects of client experience, including sales,
logistics and marketing
- led outline,
creation and launch of company’s initial start-up
franchise, resulting in a 110% increase in sales in 3
months
- negotiated,
maintained and grew several key construction industry
contracts
- hired and
trained new employees in all industry specific material
- implemented
and managed customer review and satisfaction program,
resulting in a 45% increase in customer traffic
Consultant
Aspreva
Pharmaceuticals – 2006
- responsible
for complete update and implementation of new data
management system
- searched out
responsibility for review and retooling of Human
Resource budget for $1 billion company, resulting in an
7% savings.
- required to
produce ad-hoc reports in time sensitive reporting
periods
- outlined areas
of improvement within the Finance department, resulting
in a 18% cost savings
- presented
weekly to groups of up to 80 people
Manager, Corporate Services
Webnames.ca –
2001 to 2003
- managed
Corporate Services for Canada’s leading domain name
registrar, including division branding and people
management
- spearheaded
redesign, relaunch and marketing campaign of Corporate
Services division, resulting in 94% increase in sales
- point of
contact for several Canadian and U.S. Fortune 500
clients, including McDonalds, CTV and Yahoo!.
Mike Druce m_druce@yahoo.com
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Manager, Client
Services
Webnames.ca –
2000 to 2001
- led customer
service team for #1 rated domain name registrar
- hired and
trained new and existing staff on current and updated
procedures
- led new
customer satisfaction program, resulting in a 64%
decrease in customer wait times
- contributed to
and edited monthly newsletter distributed to over 50,000
customers
- responsible
for creation and publishing of printed material for
several projects
Purchaser, Commercial
Purchasing Division
WestJet Airlines
Ltd. – 1996 to 1999
- led team for
acquisition, shipping, and set-up of supplies in two new
locations
- successfully
managed purchasing and distribution budget of over $5
million
- monitored $2.3
million food services contract, resulting in an 8% cost
reduction
- implemented a
Customer Care program at Victoria International Airport,
resulting in a 20% decrease in client wait times.
Bookkeeper / Client Manager,
Finance Division
National Car
Rental Inc. – 1993 to 1996
- managed
accounting and administration for fastest growing
franchise in British Columbia
- supervised
scheduling for multi-unit car rental business
- managed daily
operations and customer service for new location
expansion
- hired and
trained new employees on company’s proprietary software
Mike Druce m_druce@yahoo.com
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EDUCATIONAL HISTORY
CSI Global Education Inc.
Canadian Securities
Course 2006
Royal Roads
University
Bachelor of
Commerce - Entrepreneurial Management 2004 -
2005
Kison
Professional Development
Professional
Selling Skills Program 1994
VOLUNTEER ACHIEVEMENTS
Novice division hockey manager
Victoria Racquet
Club Kings – 2007-2008
T-ball baseball
coach
Carnarvon Baseball
Association – 2006
Business class
representative
Royal Roads
University Student Association – 2004-2005
Lead volunteer,
client services
Royal Roads / Acura
Tournament of Aces – 2005
Volunteer
C.A.R.T. Indy Race
in Vancouver, B.C. – 1999-2002
Volunteer,
client care
Vancouver
International Wine Festival – 2000
